{"id":152,"date":"2021-08-21T06:58:07","date_gmt":"2021-08-21T13:58:07","guid":{"rendered":"https:\/\/support.hapspot.com\/?ht_kb=managing-ticket-orders"},"modified":"2021-11-05T01:20:30","modified_gmt":"2021-11-05T08:20:30","slug":"managing-ticket-orders","status":"publish","type":"ht_kb","link":"https:\/\/support.hapspot.com\/?ht_kb=managing-ticket-orders","title":{"rendered":"Managing Ticket Orders"},"content":{"rendered":"\n<p>You can manage ticket orders by clicking on the manage ticket orders icon from the event page. This is where ticket orders can be viewed, refunded, and rejected.&nbsp;<span class=\"wysiwyg-color-black wysiwyg-font-size-large\">&nbsp; &nbsp; &nbsp;<\/span><\/p>\n\n\n\n<h3 class=\"wp-block-heading\">View Orders<\/h3>\n\n\n\n<p>Viewing orders will list the number of orders made by each member, the ticket price paid, as well as any additional fees.<\/p>\n\n\n\n<figure class=\"wp-block-table\"><table><tbody><tr><td><img loading=\"lazy\" decoding=\"async\" src=\"https:\/\/support.hapspot.com\/wp-content\/uploads\/2021\/08\/View-Ticket-Orders-with-Arrow-1.png\" alt=\"View_Ticket_Orders_with_Arrow.png\" width=\"421\" height=\"173\"><\/td><\/tr><\/tbody><\/table><\/figure>\n\n\n\n<h3 class=\"wp-block-heading\">Process Refunds<\/h3>\n\n\n\n<p><span class=\"wysiwyg-color-black\">A notification will appear in the news feed as well as via e-mail when a user requests a refund (as shown below). You can issue a refund by clicking on the refund icon of each individual order. When issuing a refund, a reason can be selected from the drop down menu.&nbsp;<\/span><\/p>\n\n\n\n<figure class=\"wp-block-table\"><table><tbody><tr><td><img loading=\"lazy\" decoding=\"async\" src=\"https:\/\/support.hapspot.com\/wp-content\/uploads\/2021\/08\/mceclip0-25.png\" alt=\"mceclip0.png\" width=\"289\" height=\"150\"><\/td><\/tr><\/tbody><\/table><\/figure>\n\n\n\n<figure class=\"wp-block-table\"><table><tbody><tr><td><img loading=\"lazy\" decoding=\"async\" src=\"https:\/\/support.hapspot.com\/wp-content\/uploads\/2021\/08\/Manage-and-Refund-Ticket-Orders-1.gif\" alt=\"Manage_and_Refund_Ticket_Orders.gif\" width=\"425\" height=\"364\"><\/td><\/tr><\/tbody><\/table><\/figure>\n","protected":false},"excerpt":{"rendered":"<p>You can manage ticket orders by clicking on the manage ticket orders icon from the event page. This is where ticket orders can be viewed, refunded, and rejected.&nbsp;&nbsp; &nbsp; &nbsp; View Orders Viewing orders will list the number of orders made by each member, the ticket price paid, as well&#8230;<\/p>\n","protected":false},"author":1,"comment_status":"open","ping_status":"closed","template":"","format":"standard","meta":{"footnotes":""},"ht-kb-category":[18],"ht-kb-tag":[],"class_list":["post-152","ht_kb","type-ht_kb","status-publish","format-standard","hentry","ht_kb_category-ticketing"],"_links":{"self":[{"href":"https:\/\/support.hapspot.com\/index.php?rest_route=\/wp\/v2\/ht-kb\/152","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/support.hapspot.com\/index.php?rest_route=\/wp\/v2\/ht-kb"}],"about":[{"href":"https:\/\/support.hapspot.com\/index.php?rest_route=\/wp\/v2\/types\/ht_kb"}],"author":[{"embeddable":true,"href":"https:\/\/support.hapspot.com\/index.php?rest_route=\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/support.hapspot.com\/index.php?rest_route=%2Fwp%2Fv2%2Fcomments&post=152"}],"version-history":[{"count":2,"href":"https:\/\/support.hapspot.com\/index.php?rest_route=\/wp\/v2\/ht-kb\/152\/revisions"}],"predecessor-version":[{"id":1035,"href":"https:\/\/support.hapspot.com\/index.php?rest_route=\/wp\/v2\/ht-kb\/152\/revisions\/1035"}],"wp:attachment":[{"href":"https:\/\/support.hapspot.com\/index.php?rest_route=%2Fwp%2Fv2%2Fmedia&parent=152"}],"wp:term":[{"taxonomy":"ht_kb_category","embeddable":true,"href":"https:\/\/support.hapspot.com\/index.php?rest_route=%2Fwp%2Fv2%2Fht-kb-category&post=152"},{"taxonomy":"ht_kb_tag","embeddable":true,"href":"https:\/\/support.hapspot.com\/index.php?rest_route=%2Fwp%2Fv2%2Fht-kb-tag&post=152"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}